The needs of the one...

Just got back from ASGA's National Student Government Summit in DC. It was the largest training conference we've ever produced, with 555 registrants from 101 institutions in 35 states. The entire ASGA staff and nearly all of our speakers participated. We think it was the best conference we've ever produced.

With this said, we did encounter a new situation there. One student told me that she was very uncomfortable being photographed. We always have a professional photographer and videographer capturing "moments" that we can then post at the conference web site. Potential future attendees then can learn what it's really like to come to the conference.

I personally don't think it's a "big deal" to be photographed, and initially thought this student was overreacting. "Just deal with it," I was thinking to myself.

But then I reconsidered. Maybe she had something happen in her past that caused her to feel this way about photos. ASGA and I certainly need to be considerate of all of our attendees' concerns and opinions. We need to be listening and trying to serve them better.

When an SGA registers for one of our conferences, they agree on the form that all photos and video taken are ASGA's property and may be used for promotional purposes. But individual students rarely see this form, as an advisor or one officer signs up for the entire group.

I don't want to make the registration process take longer and be more complex. But I'm thinking that in the future, we may allow students who don't want to have their photo taken to put a red "sticker" on their conference name tags. This would alert our photographers that these students are "off limits" for photos.

ASGA's conferences serve thousands of students and advisors each year. We've now produced nearly 60 conferences in the past five years. While we've never had a complaint before about photos, we are taking this one student's concerns seriously. And we may change and improve policy because of it.

ASGA does serve the "masses," but we're also conscious about the needs of the one.

Back from the White House

Yesterday I spent the day in DC, mainly to attend President Bush's remarks on volunteerism. I have been to the White House before to see speeches (went to the Rose Garden in the mid-80s to see President Reagan and also got to interview the first George Bush). But it has been a few years.

It definitely wasn't as glamorous that you might think. First, I stood in line to get through security for nearly an hour in the blazing hot sun. I'm from Florida, so I'm used to heat, but not when I'm wearing a suit and tie. It was brutal. The sweat was just rolling. Everyone was overdressed for the occasion, knowing that it was at least 90 at noon.

This time, I saw this function from the a different perspective, that of someone who produces many events each year and knows the work that goes in behind the scenes to make an event work and seem seamless to attendees.

The White House staff was crawling everywhere getting things done (lots of fresh-faced recent grads or interns with Blackberries). But there were glitches that probably few others noticed (the CD of patriotic music skipped several times, for example).

I even noticed flaws in the White House itself. You might think its perfect, but it's got issues with paint, cracks, etc. The facade is perfection, but it's really not.

The president spoke about the importance of everyone giving 4,000 hours to service to others. It's' a worthy issue and one that deserves attention. That's why I went-- it wasn't because I wanted to rub elbows with politicans or say "I've been to the White House" or show off. It was to support the cause of service.